At the pharmacy

• – Assistant:

  Good evening! How can I help you today?

• – Customer:

  I’m looking for my prescription. I’ve got a message that it was ready.

• – Assistant:

  Let me have a look, just a second. So, the assistant who took your order is down today. So sorry.

  You can come back in a couple of days to pick up your order or you can order an extra prescription from your GP.

• – Customer:

  But I need the medication today, what do you recommend?

• – Assistant:

  If you need the medication today, I recommend calling your GP’s office and explaining the situation.

• – Customer:

  Actually, that’s impossible at the moment. It’s evening and GPs aren’t working now.

• – Assistant:

  I’m so sorry!

• – Customer:

  Could I speak to a senior member of staff?

• – Assistant:

  Sure, if you must. Olivia, could you come here for a moment, please?

• – Olivia:

  Good evening! My name is Olivia. Let me have a look at your prescription?

• – Customer:

  Good evening, Olivia! Certainly, here is my prescription.

• – Olivia:

  So, we’re able to view your prescription, but unfortunately, we’re unable to process it at the moment.

  Well, may I kindly suggest that you consider submitting your prescription to another pharmacy? Would that be acceptable to you?

• – Customer:

  Yeah, it was lovely.

• – Olivia:

  Here you go, please take your new prescription.

• – Customer:

  Thank you very much. Have a good one!

• – Olivia:

  Have a wonderful evening!